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FAQ
Before you write
How soon will someone reply?
We aim to reply within two working days. If your enquiry is urgent, say so in the message.
Is the first conversation free?
Yes. The first conversation is about understanding your need and being honest about whether we can help.
Where is my enquiry stored?
Your enquiry is emailed to our team. A temporary safety copy may be kept in the website’s database so no message is lost. See our privacy policy for details.